About NSLS
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Frequently Asked Questions
Q: How do I
schedule next day delivery?
A: You may call (847) 459-1375 and follow voice mail instructions. Written
procedures are also available.
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Q: How do I sign up
for a class?
A: You must be logged in to sign up for a class. Click on "find a
class or event" and flip through the calendar to find the class or
event you are interested in. Clicking on the title of the class will take
you to a new page which explains more about the class. To the right, you
will see "Register with your name and e-mail." After reading
the terms and conditions (click to read), click on the box by "Yes."
Then click on Add to Cart. This will bring you to the checkout page where
it details what you wish to purchase - such as one seat at a program.
You can click REMOVE to remove the item from your cart. If this is a purchase
which you do not wish to show up on your library's records, click Personal
Purchase. If this is through your library, click on CHECKOUT. The next
screen is step 1 of 4 and the information is pulled from the information
you provided when you registered with the site. Items purchased in this
manner will be shipped to the library. You can choose to pay via Credit
Card or NSLS Account. Make your selection and follow the onscreen directions.
At the end you will be given a confirmation number and an e-mail receipt.
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Q: How do I get a
password?
A: Click on "Not a Registered User?" at the top of the left
column and complete the brief form.
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Q: How do I cancel
a registration?
A: Cancellations may be made up to five (5) business days in advance of
a program to receive a full refund. Refunds will not be granted for registrations
received less than five (5) business days in advance of a program. To
cancel a registration, you must be logged in to the site and then click
on Find a Class or Event. Classes you are registered for will appear at
the top of the next page. Click on the class or "View your registration
history" and then choose "Cancel" for the class will not
attend. Once you confirm and submit, your registration will be canceled.
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Q: How do I use OCLC
interlibrary loan?
A: To start, go to http://firstsearch.oclc.org
and enter your authorization # and password. This should take you to the
main FirstSearch page. There, you should see four tabs near the top of
the page: "Home," "Databases," "Searching,"
and "Resource Sharing." Click on "Resource Sharing."
If you have incoming ILL requests, there will be a "Lending"
section on that page with links to details of the item(s) requested. Visit
the ILL and Cataloging section of our Web site for additional information
on joining OCLC, training, or to view tutorials.
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Q: How do I use a billing account?
A: You may use your billing account to pay for any services that NSLS offers, such as professional development fees, Library of Congress Bulletin fee, annual banquet tickets, advocacy events such as the Advocacy Day bus trip to Springfield, and any other annual membership fees such as Digital Past and MyMediaMall.
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Q: How do I find a networking group meeting?
A: Visit the Intereact with Colleagues section of the site and click on the topic you are interested in relating with others about. Networking groups under the topic you have chosen will appear, as well as communities of practice and maillists dealing with your area of interest.
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Q: How do I
submit insurance claims?
A: If you are a member of the NSLS Group Insurance program and wish to
submit a claim, you will need to download,
print, and complete the necessary form. Please be sure to read the
information carefully and fill out the correct form. There are separate
forms for PHCS, Beech Street, dental, and prescription. Filling out the
incorrect form will lead to a delay in receiving your funds. Visit
the Benefits section of our site for complete details.
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Q: How do I get grant
help?
A: Check out the grants page. Some
of your fellow colleagues have written helpful articles on the subject.
You'll also find a list of useful links to guide you in your grant writing.
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Q: How do I find
elected officials?
A: Check out the Legislative Directory
for contact information, legislative districts, and more. When you visit
the Advocate for Libraries section, be sure to check out Cap Wiz to
find out about current legislation, action alerts, and tools to help you
contact legislators.
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Q: How do I find library book sales?
A: Visit Locate Library Info for a wide variety of information about our member libraries, including which ones have upcoming book sales scheduled.
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